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Suiteness Blog COVID-19 (Updated 3/25/2020) Written by Kate Rapier Published March 25, 2020

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We are working hard to ensure each of our customers are healthy and taken care of in light of this pandemic. Many with current reservations have reached out to our customer support concierge team who has been working around the clock to ensure they get back to each of you to answer any questions or concerns.

Every city is different and hotels are handling the situation according to where they are located. In more affected areas they have made cancellation or rebooking more flexible. If you are traveling between now and April 20th, 2020 most hotels are offering free cancellation. Please reach out to [email protected] to inquire about your specific reservation or travel concerns.


Here are the most up to date statements from our hotel partners

Hyatt: https://www.hyatt.com/en-US/info/coronavirus-statement?icamp=hy_cvstatement_jan2020_alertbanner_en

Hilton: https://www.hilton.com/coronavirus

IHG: https://www.ihg.com/content/us/en/customer-care/travel-advisory

Marrriott Bonvoy: https://marriott-re-2019ncovc.com/

Wyndham: https://corporate.wyndhamhotels.com/news-releases/statement-from-wyndham-hotels-resorts-coronavirus-2/

Venetian/Palazzo: https://www.venetian.com/resort/about-us/faq/covid-19.html

Caesars: https://www.caesars.com/corporate/coronavirus-guest-information

MGM: https://www.mgmresorts.com/nevada

Wynn/Encore: https://wynninfo.com/

The Cosmopolitan: https://www.cosmopolitanlasvegas.com/travel-information-covid-19

Red Rock Casino: https://redrock.sclv.com/ 


Here’s what else we know by state or city

New York and California

Are on “shelter at home” or “safe at home” protocols. 

https://www.nbcnews.com/news/us-news/california-issues-statewide-stay-home-order-coronavirus-fight-n1164471

https://www.nbcnewyork.com/news/coronavirus/nyc-hospitals-weeks-from-running-out-of-supplies-as-death-toll-soars/2335762/


Las Vegas

Nevada has shut down its casinos until at least April 20, 2020.


Chicago

Chicago is issuing a “shelter in place” protocol.

https://www.chicagotribune.com/coronavirus/ct-coronavirus-illinois-shelter-in-place-lockdown-order-20200320-teedakbfw5gvdgmnaxlel54hau-story.html


If you are in a hotel in a city that has a “shelter at home” order, hotels are permitted to stay open and you will be allowed to stay. Contact the front desk for more details.


You can rest assured that we are doing everything we can to help those that are affected. In times like these it's more important than ever to look out for each other.

The team here at Suiteness wishes you and your loved ones health and safety over the coming weeks.