Terms and Conditions

Below you will find the Terms and Conditions for Suiteness effective December 18, 2018.

Terms used in this Agreement

The terms "we", "us", "our" and "Suiteness" refer to Suiteness, Inc., a Delaware corporation. The term "you" refers to the customer visiting this Website, and/or booking a reservation through us on this Website or through our customer service agents.

Terms and Conditions

Below you will find the terms and conditions (these "Terms of Use") for Suiteness. By accessing or using the website ("Website"), including associated emails, text messages, and social media accounts owned, operated, or provided by Suiteness, you agree to be bound by these Terms of Use, and our Privacy Policy, including as each may be updated from time-to-time. If you are using the Website on behalf of an entity, you represent and warrant that you are authorized to accept these Terms of Use on the entity's behalf, and that the entity agrees to be responsible to Suiteness if you violate these Terms of Use.

Purpose of this Website

This Website is provided solely to assist you to gather travel information, determine the availability of travel-related goods and services, make legitimate reservations or otherwise transact business with travel suppliers, and for no other purposes.

This Website is offered to you conditioned upon your acceptance without modification of all of the Terms of Use and notification requirements herein. PLEASE READ THESE TERMS OF USE CAREFULLY, AS THEY CONTAIN IMPORTANT INFORMATION ABOUT LIMITATIONS OF LIABILITY AND RESOLUTION OF DISPUTES THROUGH ARBITRATION RATHER THAN IN COURT. You should also read our Privacy Policy, which also governs your use of the Website. By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to these Terms of Use, do not use or book any reservations through this Website or through our call center agents.

Use of the Website

As a condition of your use of this Website, you represent and warrant that:

  1. you are at least 18 years of age;
  2. you possess the legal authority to create a binding legal obligation;
  3. you will use this Website in accordance with these Terms of Use;
  4. you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  5. you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  6. all information supplied by you on this Website or through our other services is true, accurate, current and complete; and
  7. if you have a Suiteness account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.

ELECTRONIC COMMUNICATIONS

When you use the Website or send emails to us, you are communicating with us electronically, and you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that these communications be in writing. Electronic communications from us, including emails, may include marketing and promotional content.

DISPUTES

Suiteness is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue a claim as explained in this section.

You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any other services or products provided, any representations made by us, or our Privacy Policy ("Claim(s)") by contacting customer support at [email protected] ("Customer Support"). If we are not able to resolve your Claim within 60 days, you may seek relief through arbitration or in small claims court, in accordance with the provisions set forth below.

ANY AND ALL CLAIMS WILL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT. However, you may assert a Claim on an individual basis in small claims court if such Claim qualifies. This includes any Claim you assert against us, our subsidiaries, travel suppliers or any companies offering products or services through us (which are intended beneficiaries of this arbitration agreement). This arbitration agreement includes any Claims which arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration.

THERE IS NO JUDGE OR JURY IN AN ARBITRATION PROCEEDING, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. HOWEVER, AN ARBITRATOR MAY AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING STATUTORY DAMAGES, ATTORNEYS’ FEES AND COSTS), AND MUST FOLLOW AND ENFORCE THESE TERMS OF USE AS A COURT WOULD.

Arbitrations will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA Consumer Rules. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules, except as provided in this section.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claim or Claims to "Suiteness: Arbitration Claim Manager," at Suiteness, Inc., 300 Lakeside Drive, Suite 404 Oakland CA, 94618. If we request arbitration to resolve a claim against you, we will notify you at the email address or street address you have provided to Suiteness.

ANY AND ALL PROCEEDINGS TO RESOLVE ANY CLAIMS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND SUITENESS EACH HEREBY WAIVE ANY RIGHT TO A JURY TRIAL. The Federal Arbitration Act and federal arbitration law apply to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction.

Prohibited Activities

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, are proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

  1. use this Website or its contents for any commercial purpose;
  2. make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  3. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  4. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  5. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  6. deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
  7. "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.

If your booking or account shows signs of fraud, abuse or suspicious activity, we may cancel any travel or service reservations associated with your name, email address or account, and close any associated Suiteness accounts. In addition, we may verify (i.e. preauthorize) your credit card. If you have conducted any fraudulent activity, Suiteness reserves the right to take any necessary legal action and you may be liable for monetary losses to Suiteness, including litigation costs and damages. Additionally, Suiteness may, in its sole discretion, terminate the existing account (including canceling any pending reservations) and prohibit the opening of any new account of any user that Suiteness determines, in its sole discretion, has committed chargeback fraud with respect to such user's use of the Website or any of the services offered by Suiteness and/or of any user that has had a chargeback.

To contest the cancellation of a booking or freezing or closure of an account, please contact Suiteness Customer Support.

Supplier Rules and Restrictions

Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received by any of our suppliers in a timely fashion.

Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by us for your hotel booking.

Suiteness is not liable for any costs incurred due to relocation.

You acknowledge that some suppliers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Privacy Policy

Please review our current Privacy Policy, which also governs your use of this Website, to understand our practices.

Prices

You acknowledge that the authorities in certain countries may impose certain additional taxes (tourist tax, etc), which have to be paid locally. You are exclusively responsible for paying such additional taxes. You acknowledge that we may not collect taxes for remittance to applicable taxing authorities. The tax recovery charges which we may charge you on prepaid hotel transactions represent the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that we pay to the hotel supplier for taxes due on the rental of the room. They do not represent a collection of taxes from you for us to remit to the applicable tax authorities. The actual tax amounts paid by us to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain our service fees as compensation in servicing your travel reservation. Our service fees vary based on the amount and type of hotel reservation, and hotel property.

Suiteness does not act as co-vendor with the supplier with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location.

Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (i.e., our facilitation fee and/or service fee) in certain jurisdictions. For hotel stays in New York state, but outside of New York city, for example, tax recovery charges, as described above, are collected to cover the taxes due on the rent received by the hotel for the room and there is no local hotel occupancy tax due on our services. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay.

Prepaid Hotel Reservations

You acknowledge that Suiteness provides you with its services for a consideration ("facilitation fee"). You authorize Suiteness to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, our facilitation fee, and service fees. You agree that your credit card may be charged for the total reservation price by Suiteness.

You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show up for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation. You agree to pay any cancellation or change fees that you incur. In some cases, reservations cannot be changed or cancelled after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.

You may not book reservations for more than eight (8) rooms online for the same hotel and dates. If we determine that you have booked reservations for more than eight (8) rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book reservations for nine (9) or more rooms, you must contact our group travel specialists by phone at (800) 916-3290 or by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit to secure your group travel reservation.

Pay Now or Pay Later Details

With certain hotels, you may be presented with the option to pay for your reservation online at the time of booking or to pay later at the hotel. If you select the "Pay Online Now" option, Suiteness will immediately charge the applicable amount to your credit card in US dollars. If you select "Pay Later at the Hotel", the hotel will charge your credit card in the local currency at the time of your stay. Taxes and fees may vary between the two payment options. Tax rates and foreign exchange rates could change in the time between booking and stay. Suiteness coupons may only be applied to "Pay Online Now" bookings.

International Travel

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Suiteness has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

Passport and Visa: You must consult the relevant foreign embassy or consulate for your travel destination to obtain information on applicable passport and visa requirements. Requirements may change, and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may land in while in transit to another destination, and including all stops made by an aircraft, even if you do not leave the aircraft or airport.

Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.

Disinsection: Although not common, most countries reserve the right to disinsect an aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board. For more information, see: https://www.transportation.gov/airconsumer/spray.

BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS, INCLUDING FOR TRAVEL TO INTERNATIONAL DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK AND ARE NOT LIABLE FOR ANY DAMAGES OR LOSSES THAT MAY RESULT FROM OR DURING TRAVEL TO SUCH DESTINATIONS.

Disclaimer and Limitation of Liability

THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. IN PARTICULAR, SUITENESS AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR, ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE HOTEL, AIR, CRUISE, CAR AND OTHER TRAVEL PRODUCTS AND SERVICES DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.). IN ADDITION, WE EXPRESSLY RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY.

HOTEL RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED ONLY AS GENERAL GUIDELINES, AND SUITENESS AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. SUITENESS, ITS AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS MAKE NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES. SUITENESS, ITS AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE WEBSITE AT ANY TIME.

SUITENESS, ITS AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES ON THIS WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY SUITENESS OR ITS AFFILIATES. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. SUITENESS, ITS AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS MAKE NO WARRANTY OR CONDITION THAT THIS WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM SUITENESS, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SUITENESS, ITS AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO ALL INFORMATION, SOFTWARE, PRODUCTS AND SERVICES PROVIDED OR MANAGED BY SUITENESS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

THE CARRIERS, HOTELS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF SUITENESS OR ITS AFFILIATES. SUITENESS AND ITS AFFILIATES ARE NOT LIABLE FOR ANY ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY OF ITS SUPPLIERS, OR FOR ANY PERSONAL INJURY, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. SUITENESS AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, ADDITIONAL EXPENSES, OMISSIONS, OR RE-ROUTING CAUSED BY STRIKE, THE ACTS OF ANY GOVERNMENT OR AUTHORITY, FORCE MAJEURE, OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL.

IN NO EVENT SHALL SUITENESS, ITS AFFILIATES AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF, OR USE OF THIS WEBSITE OR WITH ANY DELAYS IN OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED-TO WEBSITES, PRODUCTS AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTES, OR OTHERWISE, AND EVEN IF SUITENESS, AND SUITENESS AFFILIATES AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE LIMITATIONS OF THIS SECTION MAY NOT APPLY TO YOU.

If, despite the limitation above, Suiteness and its affiliates or their respective suppliers are found liable for any loss or damage which arises out of or are in any way connected with any of the occurrences described above, then the liability of Suiteness, its affiliates and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to Suiteness or its affiliates in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (US$100.00) or its equivalent in local currency.

The limitations of damages contained in this section are fundamental elements of the basis of the bargain between you and Suiteness and reflects the allocation of risk between you and Suiteness, its affiliates, and their respect suppliers. These limitations allow Suiteness to offer you services at lower prices. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of Suiteness, its affiliates, and/or their respective suppliers.

Indemnification

You agree to defend and indemnify Suiteness, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any and all actual or threatened suits, claims, causes of action, proceedings (at law or in equity), demands, recoveries, judgments, settlements, liabilities, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by any third party as a result of or in any way attributable or incidental to:

  1. your breach of these Terms of Use or the documents referenced herein;
  2. your violation of any law or the rights of a third party; or
  3. your use of this Website and any bookings and stays resulting from such use.

Links to Third-Party Sites

This Website may contain hyperlinks to websites operated by parties other than Suiteness. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that any hyperlink you select or software you download (whether from this Website or other websites) is free of viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of a hyperlink to any website does not imply any endorsement of the material on such website or any association with the operators of such website.

Software Available on this Website

Any software that we make available to download from this Website ("Software") or through your mobile application store, is the copyrighted work of Suiteness and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-exclusive, nontransferable license to download, install and use the Software for viewing and otherwise using this Website and/or accessing the content and information available within such Software (including, without limitation, price and availability of travel services) in accordance with these Terms of Use and for no other purpose.

Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by Suiteness and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE APPLICABLE LICENSE AGREEMENT.

Currency Converter

Currency rates provided by any currency converter on this Website are based on various publicly available sources and should be used as guidelines only. Although the information supplied by such applications is believed to be accurate, the accuracy of currency rates is not verified and actual rates may vary. Suiteness and/or our respective suppliers do not warrant or guarantee such accuracy. Currency quotes are not updated daily. You are advised to check the date on the currency converter for the date that the currency rate was last updated. When using information about current currency rates for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of currency rate information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.

Payments and Fees

If your payment is taken at the time of booking, the company processing that payment and charging your credit card will be Travel Partner Exchange or an affiliate of Suiteness doing business as Suiteness, which processes the payment on behalf of the travel service company or provider. Some bank and credit card companies charge their account holders a transaction fee when the card issuer (i.e. Visa, MasterCard, American Express) and the merchant are located in different countries. The currency exchange rate, if applicable, and any transaction fee charged to you is determined solely by the bank or other agency processing the transaction. These transaction fees may be applied by the card issuer as a charge to the cardholder's account. When applied by the card issuer, the fees will be listed separately from the transaction amount on a credit or debit card statement. This means the amount listed on your credit or debit card statement may be a different amount than the amount shown on the billing summary page for a reservation booked on this Website. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank or credit card company.

Copyright and Trademark Notices

All contents of this Website are protected by the copyright of Suiteness, Inc. Suiteness and the Suiteness logo are trademarks or registered trademarks of Suiteness, Inc. in the United States and other international jurisdictions. These marks may not be reproduced or used without Suiteness's prior written permission. All other trademarks, registered trademarks, product names, images, and company names or logos made available via the Website are the property of their respective owners, and may not be used without the prior written permission of such owner(s). Suiteness is not responsible for content on websites operated by parties other than Suiteness.

If you are aware of any possible infringement of our trademarks, copyright, or brand, please let us know by e-mailing us at .

Account Termination

In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, Suiteness has adopted a policy of terminating, in appropriate circumstances and at Suiteness's sole discretion, subscribers or account holders who are deemed to be infringers of such laws. Suiteness may also, at its sole discretion, limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is an infringer, please provide information sufficient for us to verify that the account holder or subscriber is an infringer (including a repeat infringer) when filing your notice pursuant to the section below.

Notice of Infringing Material

If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.

  1. A clear identification of the copyrighted work you claim was infringed.
  2. A clear identification of the material on the Website which you claim is infringing your copyright, such as a link to the infringing material.
  3. Your address, email address and telephone number.
  4. A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
  5. A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
  6. A signature by the person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

You may send us your notice by email to , or by using the contact information below.

Counter Notices

If material you have posted has been taken down, you may file a counter notice by regular mail that sets forth the items specified below. You may want to seek legal counsel prior to doing so. Please include the following in your counter notice:

  1. Identification of the specific content that was removed or disabled and the location where that content appeared on the Website. Please provide the URL address if possible.
  2. Your name, mailing address, telephone number and email address.
  3. A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which Suiteness may be found, and that you will accept service of process from the party who reported your content, or that party’s agent.
  4. The following statement: "I swear, under penalty of perjury, that I have a good faith belief that the content identified above was removed or disabled as a result of a mistake or misidentification.”
  5. Your signature.

Send the written counter notice to the following address:

Suiteness
Attn: IP/Trademark Legal Dept., DMCA Complaints

1440 Broadway, Suite 1000
Oakland CA, 94612

General

These Terms of Use are governed by the Federal Arbitration Act, federal arbitration law, and for reservations made by U.S. residents, the laws of the state in which your billing address is located, without regard to principles of conflicts of laws. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph.

Your use of mapping available on this Website is governed by the Google Terms of Use, the Microsoft Terms of Use, the Google Privacy Statement, and the Microsoft Privacy Statement. Google Inc. and Microsoft Corporation reserve the right to change their Terms of Use and Privacy Statements at any time, at their sole discretion. Please click here for additional information:

https://privacy.microsoft.com/en-us/privacystatement
http://www.microsoft.com/maps/assets/docs/terms.aspx
http://www.google.com/privacy/privacy-policy.html
http://www.google.com/enterprise/earthmaps/legal/us/maps_AUP.html
https://www.google.com/help/legalnotices_maps.html
http://maps.google.com/help/terms_maps.html

You agree that no joint venture, partnership, or employment relationship exists between you and Suiteness as a result of your acceptance of these Terms of Use or use of this Website.

Our performance of these Terms of Use is subject to existing laws and legal process, and nothing contained in these Terms of Use limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use.

If any part of these Terms of Use is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these Terms of Use at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

These Terms of Use (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Suiteness with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Suiteness with respect to this Website. A printed version of these Terms of Use and of any notice given in electronic form shall be admissible in judicial, arbitration or other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.

Booking Partners

Some of the suites on the Website are booked through a supplier. Those bookings are subject to the supplier's terms and conditions.

Seller of Travel

Suiteness is a registered seller of travel in each of the states listed below:

  • California registration number: 2120992-40

Registration as a seller of travel in California does not constitute approval by the state of California.

© Suiteness, Inc. All rights reserved.